Customer Service In Real Estate


Customer service in Real Estate

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As many of you may know, our specialty has always been homes that have previously failed to sell.  We’ve worked with countless sellers who’ve had their home on the market for months with no success and we have become experts at picking up where others have failed.  Over the last decade, we’ve improved our systems and skills so that we do an excellent job for our clients, time after time.  Now having said that, keep in mind that it is much, much, easier to do things right the first time.  Our goal at the Matin Real Estate group is to make sure you have a great buying or selling experience.

What we’ve found from our countless transactions over the years, is that the key to good customer service is quite simple.  It’s all about communication.  People want to know how many times their home has been viewed.  Whether those views come from an open house, or an online portal, sellers want to know what exactly their agent is doing to get their home sold.  Our agents pound pavement looking for buyers starting at 7:45 every morning but, unless we show them the numbers, a seller would have no idea.  We show our clients the numbers from our phone calls, from our online views, and from our open houses so they’re never left in the dark.


the key to good customer service is quite simple. It’s all about communication.


It’s very important to us that we communicate extremely well for our clients.  We have bi-weekly calls and up to date reports so that you’ll always know what’s happening.  With all this data and experience, we’re constantly improving our systems and honing our skills to make sure our sellers have an excellent experience.  We want everyone to make the most amount of money, in the shortest span of time.

So if you or anyone you know is looking to buy or sell real estate, please reach out to us!

Please, share this blog with your friends and family and consider us your Real Estate Experts in the Portland & SW Washington areas!

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